Hospitality Registration & Event Planning Specialist

Responsible for providing customer service and program support for assigned event, meeting or incentive programs. The ideal candidate will thrive in a fast-paced environment, be detail-oriented, and have a strong understanding of event technology platforms and guest experience. Event Technology & Guest Management • Own the build and management of event registration platforms (e.g., should be experienced with Cvent, Splash, or similar) • Create and deploy event registration pages and invitations • Manage pre-event communications, event reminders, welcome packs and post-event surveys, RSVPs reporting to internal teams and clients & ticketing. Qualifications and Skills • Experience in events, hospitality, event technology • Experience with Cvent, Splash, or similar event technology platforms • Strong Computer Skills: PowerPoint, Excel skills, Word, web-based registration systems • Strong written and verbal communication skills • Self-starter – motivated - resourceful • Exceptional time management skills • Ability to deliver high level of customer service / Provides the customer his/her undivided attention • Asks questions targeted to encourage complete responses • Creates rapport with the customer and matches the customer's tone and pace • Offers suggestions to the customer and anticipates needs • Ability to maintain high level of accuracy and attention to detail • Positive, Proactive, and enthusiastic attitude • Ability to work under pressure and effectively multi-task while maintaining professional rapport with internal and external clients • Willingness to work as a team and pitch in as needed • Willingness to work extended hours as necessary in the office and on site • Ability and desire to Travel We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.