Hotel Events​/Wedding & Reservations Coordinator

Position: Hotel Events / Wedding & Reservations Coordinator Job TitlePosition: Events and Reservations CoordinatorReports to: Rooms Division Manager / Reservations SupervisorLocation: Aldwark Manor Estate, Aldwark, , York, YO61 1UFHours of work: 24 - 30 hours per weekBenefitsApprenticeship and other development opportunities.Share of gratuities.Hospitality Rewards platform.Employee Assistance Program.Free meals on duty.Refer a friend bonus.Free golf for yourself and discounted for friends and family.Uniform provided.Additional Days holiday after 3 years of service.Food and Beverage Discount when dining at our Hotel of 20%Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience.December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.Our Mission StatementAt Aldwark Manor Estate, our mission is simple yet powerful:“Never be ordinary” in our product, quality or people —with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.Purpose of the RoleTo support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.Main DutiesTo be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.To ensure all reservation enquiries are handled in line with company standardCreate quality proposals which fits the client’s requirementsFollowing up on enquiriesChasing payment, posting deposits, corrections and receiptsPrepare and communicate Event sheets with relevant detailFollowing up post-event for feedback with a future-sales mindsetEvent planning liaison with the operational teamsPlanning event with attention to financial and time constraintsSupport site visits and show arounds for prospective clientsYou will be responsible for driving and developing event business into the Hotel by pro-active sales activity.To be confident in handling of all @types of customers including both direct & agencies, understanding how to adapt techniques and approachProcessing, amending and updating bookings as requiredConverting enquiries into salesWedding show rounds / proposal and planningThe above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.#J-18808-Ljbffr

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