Hotel Operations & Events Manager

Hotel Operations & Events Manager
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**On the River Inn | Woodstock, VT**

Lead the team. Love the experience. Grow the inn.
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We're looking for an energetic, hands-on leader who loves hosting guests, engaing with people and makes sure every stay, event and celebration is an incredible experience for staff and guests alike.

The Opportunity
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On the River Inn is a newly renovated 45-room hotel and home to 506 Bistro and Bar, set on the edge of Woodstock, VT. We host leisure travelers, weddings, retreats, meetings and celebrations year-round. Under new ownership and management, we're ready for a strong operations leader to raise the bar and help grow a $4M operation to $5M+ over the next three years.

* Bring energy and warmth to the floor every day, making sure every guest leaves with an incredible experience
* Oversee a lively, high-energy 506 Bistro and Bar, from daily service to private dining, banquets and events
* Own weddings, retreats, meetings and celebrations from signed contract to final bill
* Partner with the Hotel General Manager to drive growth and create a vibrant culture for staff and an unforgettable experience for guests

What You'll Do
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### Deliver Groups & Events

* Take ownership once business is booked: planning, coordination, onsite delivery, final billing and follow-up
* Turn BEOs, timelines, menus and room blocks into clear plans for every department
* Lead pre-event briefings and direct setup, service and breakdown
* Serve as the client's onsite point of contact for weddings, meetings, group stays and private dining
* Make real-time calls when plans change, whether that's weather, timing or a last-minute request
* Coordinate vendors and outside partners, and debrief after each event
* Oversee banquet and catering service, including staffing, room setups, food and beverage timing and bar service
* Run multiple events and group stays at once while keeping the hotel and bistro running smoothly
* Build a reputation for flawless weddings and events that drives referrals, reviews and repeat business

### Partner with Sales

* Be Sales' go-to operational partner, making the handoff from contract to execution seamless
* Join site visits and planning meetings, and find creative solutions that fit what the property can do
* Share feedback on execution and new opportunities to grow group business

### Drive Results

* Manage labor, supplies and expenses within budget
* Report on guest satisfaction, group performance and operational outcomes
* Support seasonal events, activations and guest programming that strengthen the brand

### Hotel Operations

* Collaborate with hotel daily operations across Front Desk, Housekeeping and F&B, with consistent service standards on every shift
* Hire, schedule, train and coach the team; recognize great work and address gaps with clear expectations
* Be a senior onsite leader for guest issues and service recovery
* Manage staffing and labor to match occupancy, group volume and demand
* Walk the property daily and lead pre-shift meetings on occupancy, groups, VIPs and priorities
* Monitor guest reviews and engage the team in service improvements

### Oversee a Lively Food & Beverage Operation

* Lead 506 Bistro and Bar as a vibrant gathering place for hotel guests, locals and event groups
* Set the tone in the dining room and bar during peak service: greet guests, run the floor and support the team when it's busy
* Partner with the kitchen on menus, specials, seasonal offerings and event menus
* Set and uphold F&B service standards, steps of service and responsible alcohol service
* Drive F&B revenue through bar programming, special dinners, happy hours, live music and local partnerships
* Manage F&B costs: food and beverage cost, inventory, ordering, labor and waste
* Maintain health, safety and sanitation standards and stay inspection-ready

You Are
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* Happiest on the floor and at the party: greeting guests, jumping in where needed and setting the tone for the team
* A coach who builds trust and holds the team to high standards
* A clear communicator who keeps every department aligned
* Relentless about follow-through, from event order to final bill
* Steady under pressure during busy shifts and live events
* Energized by a full dining room, a busy bar and a packed event calendar

You Have
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* 5+ years of hospitality operations experience, including supervising or managing guest-facing teams
* Strong knowledge of front office, housekeeping, F&B and group/event execution
* A track record of developing hourly teams and raising service expectations
* Experience managing a busy restaurant, bar or F&B outlet, including cost control and inventory
* Experience leading weddings, banquets or catered events from planning through execution, including serving as the onsite contact for groups, meetings or events
* ServSafe and responsible alcohol service certification, or the ability to obtain them
* Strong organization and problem-solving skills, and a guest-first mindset
* Flexibility to work evenings, weekends and holidays
* Microsoft Office, PMS and event management software experience preferred

Physical Requirements
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Ability to lift up to 50 lbs, stand for extended periods, bend, kneel and reach, and respond quickly in emergencies.

**Ready to make your mark on one of Woodstock's most exciting hospitality stories? Let's Talk.**