Housing and Dining Coordinator

Reporting to the Director of Residential Life and Education, the Housing and Dining Services Coordinator must possess strong technological skills to track the housing and dining systems' performance and integrations, provide technical assistance as a liaison to system users; and maintain accurate documentation for use, performance, and system issues. The position requires an individual to be adaptable in a fast-paced and dynamic environment, flexible in their daily work, and able to manage multiple tasks and projects with attention to detail and deadlines. This is a student-facing role and requires a basic understanding of college student development and what it means to work in a Catholic, Benedictine, inclusive community. • Technology and Administration • Assist in the management of the housing operations system, including but not limited to, first year and transfer assignments, room selection, housing changes and waitlists, early arriving/departures, and opening and closing process • Ensure proper billing: room, board, and damage charges from a housing and dining perspective • Prepare weekly, annual, and ad hoc reports and analyses on housing, dining services/plan, and related financial data • Serves as a residential life and dining services liaison and support for the following systems: card access, facilities work orders, housing assignment/housing operations, and integrations with Workday • Manage and coordinate mass card access efforts for move-in, breaks, and special groups during the academic year • Maintain and update the housing and dining plan applications in StarRez, as well as updates to rates, terms, and conditions through communications with Finance • Manage, troubleshoot and resolve issues with software, hardware, and systems, through direct communication with vendors and department users and user groups • Answer questions promptly in email and phone about assignments, service, dining plans, HawkBucks, and the use of IDs/card access • Recommends operational changes based on feedback from students/families, staff, best practices, and the capabilities of the housing management system • Assists in continually analyzing business practices to ensure compliance, efficiency, adherence to best practices within the institution and in the field • Staff and Training • Support, manage, and develop student office employees in their role, including data and payroll administration, performance management, and talent acquisition • Develop and facilitate training and system integration for StarRez, Workday, and CBord for user groups/campus partners • Develop and provide tools for supporting, on-boarding, and engaging with the employees using software and systems associated with this role • Facilities and Environmental Health & Safety • Coordinate the residence hall front desk operations program • Coordinate fire drills and fire safety awareness processes • Support building facility and custodial issues and building walk-throughs • Coordinate the residence hall storage and abandon property program • Assist in assigned portions of residence hall mid-year and end-of-the-year residence hall closings • Duty and Crisis Management • Support and enforce college campus policies and standards, particularly during on-call rotations • Serve as a Professional Staff Member (PSM) on-call during high-impact events and weekends • Be knowledgeable about and support the student conduct process • Perform other duties as assigned • Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community • Provide efficient administrative support while maintaining the confidentiality of all records and information • Complete and meet deadlines for required training and performance management cycle • Create invoices and keep office accounts up to date using Workday and related systems • Must be available to work evenings, weekends, and holidays when participating in College events, department or assigned committee events • Perform other duties as assigned, with respect to divisional, department, and/or College needs • Supervise student staff Preferred Qualifications: • Education: Bachelor's degree, in communications, information technology, or related field; maintain a valid driver's license, and meet Saint Anselm College driver authorization with a satisfactory driving record • Experience: 3+ years of residential live-in experience; experience with StarRez and/or a housing management system; familiarity with CBord applications; 2+ years of operations, logistics, programming and/or event planning experience