Lead Event Manager

Join the vibrant team at the Hilton New Orleans Riverside, the largest hotel in New Orleans and a top revenue generator within the company! We are seeking an enthusiastic and experienced Lead Event Manager to take charge of planning and delivering outstanding group and social events that leave a lasting impression.

Key Responsibilities:

Oversee event documentation and coordination across Sales, hotel departments, and clients to guarantee top-notch service pre-event, during, and post-event. Manage complex events, ensuring a smooth transition from sales to service and back to sales. Identify opportunities to enhance revenue by upselling and providing event enhancements. Act as the main point of contact for event planners following the turnover, ensuring an exceptional experience. Support the Director of Catering and Events as needed. Plan and prioritize your duties effectively by setting clear goals. Communicate promptly with both internal and external clients through various channels including telephone, email, and face-to-face interactions. Build and maintain strong client relationships to set clear expectations and ensure satisfaction. Demonstrate a deep understanding of job systems, products, and processes. Handle conflicts, negotiate to resolve disputes, and manage grievances professionally. Influence both internal and external clients positively to achieve desired outcomes. Analyze problems to make informed decisions and implement the best solutions. Ensure high-quality service by actively listening to guest needs and providing necessary guidance and support. Participate in customer site inspections and assist with the sales process when required. Perform additional tasks as needed based on business requirements. Maintain regular attendance. Qualifications:

At least 2 years of experience in hotel event planning. Flexible schedule to accommodate group events. Proficiency in Delphi FDC is highly preferred. Incentives:

The Hilton offers a competitive Short-Term Incentive Plan (SIP) for our Sales, Catering & Events teams, rewarding contributions to our financial success with a quarterly bonus structure.

Benefits: Hilton is committed to supporting the mental and physical wellbeing of all Team Members through innovative programs and comprehensive benefits, including:

DailyPay access for on-demand pay. Medical insurance for you and your family. Mental health resources, including an Employee Assistance Program. Exceptional Paid Time Off (PTO). Go Hilton travel program offering 100 nights of discounted travel. Parental leave to support new parents. Debt-Free Education opportunities via partnership with Guild Education. 401K plan with company match for retirement savings. Employee stock purchase program (ESPP) allowing you to buy Hilton shares at a discount. Pathways for career growth and development. Participation in Team Member Resource Groups. Recognition and rewards programs. *Benefits may vary based on property-specific terms and collective bargaining agreements.

Job: Catering and Event Services

Title: Lead Event Manager

Requisition ID: HOT0CGQA

EOE/AA/Disabled/Veterans