About Puppy Sphere:Welcome to Puppy Sphere, we are a high-growth startup redefining the wellness category through puppy therapy! If you’re excited by growth, impact and care deeply about people, animals, and raising the bar in everything you do - we’d love to hear from you! As an Event Facilitator, you’ll play a key role in bringing our classes to life; from setup through to breakdown, while creating a seamless, positive experience for our Puppy Sphere community and ensuring the safety and wellbeing of both people and puppies. Job Responsibilities: Event Operations:Set up the studio and puppy area at the start of each shift, ensuring everything is clean, organized, and ready for guests and pupsSupport the care of puppies throughout the day, including cleaning, providing water/food as needed, and ensuring their comfort and wellbeingAssist with setting up themed decor for events when requiredWelcome and check in guests, creating a warm, friendly, and well-organized arrival experienceConduct welcome briefings throughout the shift, setting expectations and creating a positive, engaging start to each classMaintain a clean and safe environment by managing puppy clean-ups during and between classesActively monitor puppy wellbeing and guide guests on appropriate handling to ensure a safe and positive experience for everyoneDeliver a high-quality wellness experience by being present, attentive, and responsive to guest needs throughout the eventMaintain cleanliness and organization across all areas of the studio, including the puppy space, beverage station, and common areasSupport smooth transitions between classes, ensuring spaces are reset quickly and efficientlyWork closely with the wider team to ensure smooth event delivery, proactively identifying and resolving issues as they ariseHelp build a strong sense of community by creating moments that keep guests coming backEmbrace change and support the implementation of new processes and initiatives, helping ensure they land smoothly onsiteEscalate any concerns relating to guest experience, team dynamics, or puppy wellbeing to supervisors in a timely mannerAdhere to company policies, safety protocols, and animal welfare guidelines at all timesJob Requirements:Experience in the service or hospitality industry is preferredAvailability to work weekends (at least one day per week)Availability for a minimum of 4 shifts per monthAdditional weekday availability is a strong plusA warm, engaging, and outgoing personality that helps create a welcoming and positive experienceComfortable working in a fast-growing startup environment where things evolve quickly and adaptability is key.Must be 18 years of age or olderAbility to lift, carry, push, and pull items weighing up to 30 lbs.Ability to stand and walk for extended periods, including throughout the duration of events.Ability to bend, kneel, crouch, reach, and perform repetitive motions as required during event setup, execution, and breakdown.Comfortable working with standard cleaning supplies and solutions, following proper safety and handling guidelines.Ability to work in environments with moderate noise levels, animals present, and high guest interaction.Bonus if you have access to a car and ability to drive. We’re looking for someone who: Goes above and beyond to create an exceptional experienceIs a true team player: proactive, supportive, and collaborativeEmbodies our values in everything they doCommunicates clearly and confidently, with strong interpersonal and customer service skillsStays organized and can multitask in a fast-paced environmentIs kind, thoughtful, and genuinely cares about creating a positive experience for every guestFeels comfortable and confident working around puppies, and understands the importance of creating a calm, safe, and positive environment for both guests and pupsPerks:🚀 Join a fast-growing startup with upward mobility.
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