Manager, Event Experience

The Event Experience Manager will deliver a more curated event with thoughtful content and experiences that foster engagement, loyalty, and retention. The Event Experience Manager will lead a team of event planners to ensure that Tyler’s objectives are met with each event delivered. Responsibilities • Content curation & delivery: Collaborating with project teams to develop the right mix of and quantity of content to motivate attendees to engage with the event • Developing high-level messages for events and tailoring content to reinforce them down to the smallest detail • Incorporating more client-led, or industry expert-led sessions that address pertinent topics facing our clients and employees • Introducing more paid keynote speakers on topics that engage and entertain our attendees • Encouraging stakeholders to move beyond traditional lecture style sessions to a broader mix of panels, labs, roundtables that encourage participation or interaction to facilitate learning • Maintaining a pulse on generational shifts and industry trends (microlearning or BYOD for example) and figure out how to incorporate these into our instruction • Ensuring that adequate speaker training and feedback is provided • Recommending what tools are necessary to deliver the content and when to use them - live polling, slide sharing, livestreaming, audio streaming, closed captioning, signing, etc. • Multi-modal design and orchestrated serendipity: Engaging participants and leaving a lasting impression is critical to any event, and events should be designed to adapt to the ways that participants will engage • Managing show services to employ interactive design concepts to accommodate the different ways attendees interact with space and with one another • Adapting spaces to be as nimble and fluid as digital spaces • Curating networking opportunities through digital tools, props (physical and topical), physical space, and time • Coordinating the unexpected through surprise speakers, adapting the agenda, providing unique environments, and sought after or exclusive opportunities • Celebrating a sense of place by exposing attendees to local culture, connecting to the community and encouraging participation in CSR • Allowing participants to opt-in to blinded events where they sign up for an experience without knowing exactly what the program is - providing breaks from the constant constraints of schedules and agendas • Introducing AI tools through the mobile app and event registration system to allow for peer: peer, peer: partner and peer: Tyler staff meetings – these would be on an opt-in basis • Ensuring social media channels are promoting the event, connecting with attendees, and encouraging engagement • Sustainability, Social Responsibility and Inclusivity Efforts • Ensuring that Tyler events support Tyler’s sustainability goals • Working with partners and venues to operate meetings with a defined goal of minimizing environmental impact • Developing programs that promote corporate social responsibility • Maintaining high standards of company culture and values in all Tyler events • Attendee Management • Coordinating with the Event Technologist to ensure that all aspects of the attendee journey (promotion, registration, communication, virtual platforms, polling, gamification, surveys, etc.) The Event Experience Manager must be able to: • Motivate a team of individuals and maintain a high-level of productivity and accountability for the team’s progress through analysis, reports, presentations and updates • Negotiate, plan, organize, communicate, execute and develop contingency plans • Maintain proficiency in experiential design, generational dynamics, and meeting industry trends to create detailed plans for large scope projects • Manage expenses • Analyze and report on historical, live, and post conference information • Understand and convey company messages and objectives through hosting special events • Adapt to different environments that may require making quick, yet sound decisions