Manager, Event Management (Field Coach) - Temporary

Company Description • Temporary position, starting as soon as possible and lasting until 02/07/2025, with the possibility of extending for an additional 6 months at a time. • Must be available to attend in-person training in Denver, CO from 09/18 to 09/24, • Experienced in training and developing field staff and retail associates. You will: • Provide in-field post-onboarding coaching support for new markets • Work with the Training Supervisor & Regional managers to collect field insights / performance data and use these findings to help guide future training strategies • Help oversee the effectiveness of in-field training programs against predefined metrics • Help improve team performance with 1:1 behavioral-led coaching • Maintain an understanding of the brand service, its features, and benefits and how this is integrated into conversations with customers • Support Field Managers and Brand Ambassadors to connect authentically with customers, by following the core principles introduced during onboarding and other formal team trainings • Focus on coaching techniques, separately from training • Look to improve coaching skillset, and share industry insights which may benefit the program • Be on-site and in the field during active days, which typically include weekends • Provide updates directly with the Global Training Director • Work with Staffing Department • Analyze Secret Shopping Data • Respond to any emails or communications related to the team's coaching needs • Use judgment to shift market visits according to prioritize Field Teams that may benefit from coaching sooner • This is a remote role, travel is required (80% of the time, including weekends) We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment.