Manager, Event Services

And that's just what its like to work here! If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! • Hire, train and manage event services department coordinators including leading weekly Event Services meeting & distributing events once contracted to team based on workload, availability & experience • Provide project management of high profile / high volume events including private park buyouts, large scale events, new attraction openings, film shoots and industry functions • Liaison between park departments and external clients • Lead weekly catering meeting to review BEOs of upcoming events with Culinary team • Participate in bi-weekly interdepartmental meeting to ensure topline awareness of all incoming paid events, and any in-park activity that may impact the flawless execution of group’s plans • Participate in weekly Marketing task force meeting as contributing member of department • Perform various pre-event tasks including creating BEO, banquet check, ticket orders, FedEx, event diagramming, and post-event tasks including event recaps and final billing • Onsite coordination of events including private park rentals, corporate and school picnics, meetings and dinner parties, from event set-up through breakdown • Establish SOPs and event standards to provide highest level of customer satisfaction, helping to ensure retention and growth of business through referrals and repeat client events • Deliver post event surveys, and follow up to ensure all departments are receiving feedback on performance • Provide support in sales process, as needed (site inspections and FAMs) • Proactively monitor competitive venues and catering / event trends to identify opportunities for improvement • Maintain customer satisfaction to ensure retention and growth of business through referrals and repeat client events • Monitor post event survey data providing departmental feedback • Support training and mentoring of team ambassadors with Director of Sales • Work closely with Sales Team including events, groups and domestic resellers on new projects and planning • Perform additional duties as assigned The Perks Of The Position • Paid Time Off • Complimentary Park Tickets and Passes • Park Discounts on Food and Merchandise • Medical, Dental, and Vision Insurance • 401K Retirement plan • Voluntary Insurance • Life Insurance • Disability Benefits • Tuition Reimbursement • Dependent and Health Care Flexible Spending Accounts • Employee Assistance Program • Legal Assistance Plan EEO Employer