Manager - Issues & Event Management

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The Manager - Issues and Event Management will: • Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation • Facilitate investigation and conduct root cause analysis to address repeated issue types • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes • Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary • Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes • Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices • Perform sample testing of issues to ensure resolution is complete and effective • Opine on specific control enhancements related to issues • Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution • Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees • Support sharing insights, better practices, themes, etc. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. We back our colleagues with the support they need to thrive, professionally and personally.

Create an account to see the full posting, access our search engine, and more.