Manager, Signature Events

FTB is seeking a dynamic and results-oriented Signature Event Manager to design, execute, and manage a portfolio of fundraising and complex internal events that support our mission to build flourishing communities in Tampa Bay. Your fast-track to success will include quickly mastering the ins and outs of Feeding Tampa Bay’s mission, our unique venue in our brand new Causeway Center, and developing a trusted network of service contractors. In partnership with the Senior Director of Experience, the Signature Event Manager’s primary duties and responsibilities are planning and managing FTB Signature Events and all other internal special events of varying sizes and purposes at The Causeway Center. • Ensure FTB and city-enforced policies are followed and within compliance • Collaborate with marketing team to develop and implement event promotion strategies • Build and monitor ticketed events in Salesforce Blackthorn; troubleshoot as needed • Review licensee agreement and identify key contract provisions • Provide on-site event support including after-hours and weekend events to manage full event life cycles • Establish and maintain strong relationships with vendors, clients, and community contacts to ensure satisfaction and repeat/referral business • Creates diagrams and floor plans with setup requirements • Ensure compliance with applicable safety standards, including obtaining certificates of insurance from vendors, capacity limitations, and access and egress conditions • Be a positive ambassador of FTB with the ability to “sell” the unique features of our location as a premier space in the Tampa Bay area to host events and support the nonprofit community • Oversee and assist with setups as needed: moving tables, chairs, podium, stanchions, floor carpet install, and tear down • Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill • Analyze event metrics to measure success and identify areas for improvement. EDUCATION and/or EXPERIENCE • Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger • At least 5 years of progressive experience in event sales and event execution for hospitality, event industry, convention center, or equivalent; bachelor’s degree required; nonprofit experience a plus • Collaborative mindset to work and uplift with clients, internal teams, and internal vendors • Ability to communicate kindly, and maintain a positive attitude and work environment while working with diverse groups of people • Problem-solver with the ability to make decisions under pressure • Self-starter who can handle multiple tasks simultaneously, meet tight deadlines, and be extremely detailed to work on contracts, itineraries, event communication, etc • Needs to demonstrate effective presentation skills and an overall professional demeanor • Proficient in computer programs, including Google Office Suite and Canva • Excellent oral and written communication skills with proactive customer service experience • Willing to be cross-trained to support corporate and community engagement team efforts which may also include volunteering, food and fund drives, and delivery of community education and outreach programming • This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl • Schedule must be flexible with the ability to work some nights, weekends, and holidays