Manager, Special Event Planner

In addition to client interaction, the Event Planning Manager must maintain extensive knowledge about all culinary offerings, event spaces, and services provided. This knowledge is essential for creating and sharing event order information with sales, operations, culinary, and AV teams to ensure seamless execution of events. The Good Eating Company, which was founded in London in 1999, emphasizes the importance of providing restaurant-quality food for onsite dining. The company prides itself on crafting imaginative and well-balanced dishes daily, collaborating with organizations that value their members and seek exceptional dining experiences. Responsibilities • Deliver and ensure an exceptional hospitality experience for all customer types , • Conduct planning site tours for event coordination , • Coordinate with event contacts as needed, upsell and enhancement opportunities during the planning phase to generate post-contract revenue for Northstar 8 and the Skyboxes , • Create and share event order information with sales, operations, culinary and AV teams to ensure seamless execution of events , • Maintain extensive knowledge about all culinary, spaces, and services offered , • Elicit and accommodate all customer needs throughout the planning process , • Address customer inquiries, feedback, and complaints promptly and effectively, escalating to the General Manager where necessary , • Support the sales team in all activities developing new business and securing sales contracts , • Conduct post-event evaluations to gather feedback from clients and attendees, identifying areas for improvement, and implementing changes for future events , • Support the Skyboxes features as needed, including boardroom-hosted events , • Step-in to fulfill operational tasks and duties in areas where employees have not yet been hired or when backfilling is required