Managing Director of Event Services

Utilizing initiative and independent judgment, the Managing Director of Event Services is responsible for planning, directing and managing the day-to-day leadership of the Event Operations and Guest Services departments at Lumen Field, Lumen Field Event Center and WAMU Theater. Gain certification/accreditation in venue operations and attend conferences/trade shows to ensure that our venue is always the leader in new technologies, procedures, processes and industry best practices • Collaborate and maintain open channels of communication between operations management and the Seahawks, Sounders, and Reign FC management to create a united front during events and provide first class services for our guests • Direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook) • Assist the VP of Operations/General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections • Prepare and maintain expenses within the annually approved department budgets. • Research, review and recommend equipment, materials and supplies required for maintenance and improvements • Partner with the Managing Director of Consumer Experience on creating initiative and programs to elevate consumer experience • Develop and maintain relationships with outside organizations, agencies and companies who frequently service events • Provide timely and effective responses to directives and requests received from internal and external organizations, agencies, departments and individuals; assure and maintain the integrity of the organization in all forms of communication and personal contacts • Ensure that the event management system (Ungerboeck) is performing well and that our staff are using it correctly; assist with the review and revision of the system as needed • Actively monitor the show floor and event/game activities to ensure compliance with applicable standards, regulations and laws to ensure the highest levels of service are delivered to guests, clients and staff • Research, advance, suggest and create appropriate staffing levels/event budgets, balancing client needs, financial parameters and business objectives with the overall safety and security of the events and venues • As needed, serve as the Manager on Duty (MOD) for venue events. Experience: • Minimum of seven (7) years in venue operations and guest services as a director or department head within professional sports, concerts, corporate facility or convention center management • Experience managing and directing organized labor groups • The salary range for this position is: $130,000 - $170,000.