Managing Director of Event Services

Establish strong, productive working relationships with clients and maintain a positive customer service environment • Partner with the Sales, Finance and Labor Analytics teams to assist in the planning, budgeting and coordination of new and repeat events; ensure that all information is disseminated so events operate smoothly from the booking process through settlement • Develop KPIs for each line of business including financial, guest experience, • security experience and client experience initiatives • Partner with Sales and Business Development on perspective business/event opportunities and create targeted sales proposals with event outline and budgets • In collaboration with Finance and Labor Analytics, hold departments accountable for budgeted targets for all events • Work with the Guest Services management team to develop service initiatives and programs designed to deliver the highest level of customer service • Create, foster, maintain and improve Lumen Field’s reputation for excellence in venue and guest experience. Gain certification/accreditation in venue operations and attend conferences/trade shows to ensure that our venue is always the leader in new technologies, procedures, processes and industry best practices • Collaborate and maintain open channels of communication between operations management and the Seahawks, Sounders, and Reign FC management to create a united front during events and provide first class services for our guests • Direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook) • Assist the VP of Operations/General Manager and Assistant General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections • Prepare and maintain expenses within the annually approved department budgets. Experience: • Minimum of seven (7) years in venue operations and guest services as a director or department head within professional sports, concerts, corporate facility or convention center management • Experience managing and directing organized labor groups Skills: • Capable of working in a fast-paced environment • Experience leading and working with both full and part-time, large and small, groups of people • Ability to work under pressure, recognize problems and find solutions • Ability to multi-task and handle a variety of day–to-day tasks • Ability to work well with fellow staff members • Ability to work long irregular hours for an extended period as dictated by events and schedule. • The salary range for this position is: $130,000 - $170,000.