Meeting and Event Operations Lead

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As a meeting and event operations lead, you'll oversee the efficiency and continuous improvement of the organization's meeting, event, and concierge program. In this role, you'll partner with cross-functional partners like Travel Services, Live Production, Facilities, Food Services, Procurement, and IT to boost service delivery, improve processes, and support high-visibility events. You'll gather and analyze business partner feedback through collaborator engagement, focus groups, utilization data, and industry insights to identify trends, drive operational improvements, and optimize processes. You'll also lead the maintenance and enhancement of event-related information channels, including employee-facing SharePoint sites, onsite digital displays, and event support resources, ensuring business partners have access to accurate and timely information. As needed, you'll serve as a backup to the concierge and event specialist during periods of high demand, partnering with internal teams, vendors, and service providers to coordinate room reservations and share information to ensure successful events.

This is a hybrid remote position; due to on-site needs, candidates must currently be located in Cleveland, Ohio.  

Must-have qualifications

High School diploma/GED equivalent or higher and a minimum of eight years of experience in event planning, corporate hospitality, or a related field{OR} Bachelor's degree or higher in hospitality management, business or related field of study, and a minimum of five years of experience in event planning, corporate hospitality, or a related fieldThis position requires a valid driver's license and auto insuranceThis position requires compliance with Progressive's driving standards and/or policiesPreferred skills

Experience supporting and scheduling high-volume, large-scale corporate meetings and events for a recognizable brand, with the ability to manage multiple priorities in a fast-paced environment. Hands-on experience with enterprise event management, room booking, or workplace reservation platforms used to manage space and scheduling at scale. Hospitality experience partnering across cross-functional teams (e.g., AV/live production, facilities, food services, travel, IT) to deliver coordinated event solutions within established processes. Experience using event utilization data, surveys, and focus groups to identify trends and opportunity areas, develop data-driven recommendations, and lead process improvements that increase operational efficiency and improve service delivery. Experience leading change management initiatives and communication strategies, partnering with collaborators to drive awareness, adoption, and sustainment of process, space, and service changes through Microsoft Teams, email, SharePoint, and digital display communications. Compensation

$61,300 - $81,700/yearGainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance Benefits

401(k) with dollar-for-dollar company match up to 6%Medical, dental & vision, including free preventative careWellness & mental health programsHealth care flexible spending accounts, health savings accounts, & life insurancePaid time off, including volunteer time offPaid & unpaid sick leave where applicable, as well as short & long-term disabilityParental & family leave; military leave & payDiverse, inclusive & welcoming culture with Employee Resource GroupsCareer development & tuition assistanceOnsite gym & healthcare at large locations Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

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