Meeting and Event Operations Lead

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As ameeting and event operations lead,you'lloversee the efficiency and continuous improvement of the organization's meeting, event, and concierge program. In this role,you'llpartner with cross-functional partners like Travel Services, Live Production, Facilities, Food Services, Procurement, and IT to boost service delivery, improve processes, and support high-visibility events.You'llgather and analyze business partner feedback through collaborator engagement, focus groups,utilizationdata, and industry insights toidentifytrends, drive operational improvements, andoptimizeprocesses.You'llalso lead the maintenance and enhancement of event-related information channels, including employee-facing SharePoint sites, onsite digital displays, and event support resources, ensuring business partners have access toaccurateandtimelyinformation. As needed,you'llserve as a backup to the concierge and event specialist during periods of high demand, partnering with internal teams, vendors, and service providers to coordinate room reservationsand share information to ensure successful events.

This is a hybrid remote position; due to on-site needs, candidates must currently be located in Cleveland, Ohio.

Must-have qualifications

High School diploma/GED equivalent or higher and a minimum of eight years of experience in event planning, corporate hospitality, or a related field Bachelor's degree or higher in hospitality management, business or related field of study, and a minimum of five years of experience in event planning, corporate hospitality, or a related field This position requires a valid driver's license and auto insurance This position requires compliance with Progressive's driving standards and/or policies Preferred skillsExperience supporting and scheduling high-volume, large-scale corporate meetings and events for a recognizable brand, with the ability to manage multiple priorities in a fast-paced environment. Hands-on experience with enterprise event management, room booking, or workplace reservation platforms used to manage space and scheduling at scale. Hospitality experience partnering across cross-functional teams (e.g., AV/live production, facilities, food services, travel, IT) to deliver coordinated event solutions within established processes. Experience using eventutilizationdata, surveys, and focus groups toidentifytrends and opportunity areas, develop data-driven recommendations, and lead process improvements that increase operational efficiency and improve service delivery. Experience leading change management initiatives and communication strategies, partnering with collaborators to drive awareness, adoption, and sustainment of process, space, and service changes through Microsoft Teams, email, SharePoint, and digital display communications. Compensation$61,300 - $81,700/year Gainshare annual cash incentive payment up to24% of your eligible earnings based on company performance Benefits401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Onsite gym & healthcare at large locations
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Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

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