Meeting & Event Services Manager

The Meeting & Event Services Manager is responsible for the planning, coordination, and flawless execution of meetings, conferences, weddings, and special events at Edgewood Tahoe Resort. This role serves as the primary liaison between clients and resort operations teams following the sales process, ensuring every event detail is executed to the highest luxury hospitality standards.The ideal candidate is highly organized, service-focused, and experienced in managing complex event logistics. This position requires strong collaboration with culinary, banquet, conference services, and resort operations teams to deliver seamless and memorable guest experiences.Key ResponsibilitiesServe as the primary point of contact for clients from contract handoff through event completionPlan, coordinate, and manage all meeting and event logistics, timelines, and service detailsConduct planning calls, site visits, and pre-event meetings with clients to confirm expectationsDevelop and maintain accurate Banquet Event Orders (BEOs), room setups, timelines, and event diagramsPartner closely with culinary, banquet, housekeeping, front office, and operations teams to ensure seamless executionCommunicate all event details clearly and timely to internal departmentsManage event changes, last-minute requests, and on-site client needs with professionalism and urgencyMonitor event budgets and billing details to ensure accuracy and profitabilityOversee event execution on-site, ensuring service standards and client expectations are exceededConduct post-event follow-up and gather client feedback to support continuous improvementMaintain detailed records of event details, service notes, and client preferencesSupport the overall guest experience by anticipating needs and delivering personalized servicePerform other related duties as assigned to support the success of the department and resort operationsQualifications and SkillsMinimum of 3 years of experience in event services, conference services, luxury hospitality, or event planningStrong experience coordinating meetings, weddings, corporate events, and special functionsExceptional organizational and project management skillsStrong interpersonal and communication abilities with a client-service mindsetAbility to manage multiple events and deadlines simultaneously in a fast-paced environmentDetail-oriented with strong problem-solving and decision-making skillsProficiency in event management systems, CRM software, and Microsoft Office SuiteAbility to work flexible schedules, including nights, weekends, and holidaysPhysical RequirementsMust be able to safely lift, move, and stack items weighing up to 50 lbsAbility to bend, lift, walk, and stand for extended periods during eventsComfortable working indoors and outdoors in varying weather conditionsAbility to move throughout multiple resort venues and event spaces during the workday#J-18808-Ljbffr