Meetings Events Operations Specialist

divh2Meeting And Events Space Lead/h2pLead and support operations for meeting and events space at the Milwaukee and Franklin Campuses. This role may support meetings and events consultants to ensure successful outcomes for the largest and more complex hosted. This may include efforts such as coordinating dock access, monitoring restrooms, adjusting HVAC, supporting technology questions, etc./liliFosters a collaborative environment among the supporting teams of set up, cleaners, food service, security, AV and others. Works with various stakeholders (AV, security, Facilities) to meet the service level agreements and adjust if needed./liliAssures that the space and services for all meeting and events arrangements are to quality and safety specifications. Uses judgment and independent decision making as well as collaborating with other support services to meet the clients objective./liliResponsible for the distribution of Banquet Event Orders (BEO) to the client and all support services for the coordination of event details./liliSupport reservations team by assisting with diagrams/name badges/admin tasks./liliTrains interns and project support admins on operational processes and routines./liliPerform daily walk-throughs in function space to ensure full compliance of service level standards is maintained and coordinate corrective actions with appropriate support team./li/ulpQualifications:/pulliBachelors degree in events management, business, communications or equivalent work experience./liliTwo to five years experience in a supervisory banquet/hospitality environment/liliSome knowledge of Food and Beverage preparation, service standards, and hospitality service etiquette/liliExperience in multi-faceted projects/events and ability to work in a team environment./liliKnowledge in industry practices related to events, expenses and resources./liliSuperior oral and written communication skills with the ability to build rapport and use tact at all levels./liliStrong Financial management skills to provide analysis and reporting of direct and indirect expenses related to the operation of event space./liliDemonstrated knowledge and skill in adaptability, decision making, customer/user experience.

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