Meetings Management Consultant - Event Platform Administration Required

The Meetings Management Consultant (MMC T1)) is responsible for providing strategic recommendations, implementations, and ongoing maintenance of client’s M&E technology platform, most frequently Cvent. There are 3 main areas of focus: Consulting & Project Management, System Maintenance & Governance, and Technology Implementations. Manage and maintain positive client relationships Nurture existing client relationships to generate new opportunities to expand the account Manage or oversee multiple projects effectively Act as strategic advisor to clients recommending solutions that align with their priorities and business needs Support projects for clients seeking assistance with Cvent implementations, optimization, and SMMP initiatives Support enhancements or innovations of new SOP’s for strategic initiatives Recommend automation enhancements to create process efficiencies and adoption Prepare and present consulting deliverables such as proposals, business cases, deployment plans, meeting agendas, labor/time reports, SWOT analyses, RACI charts, and ROI estimates, as necessary to support client and business requirements Coordinate meetings between client, internal, and/or technology providers Engineer workflow and business processes; diagramming in Visio Act as liaison with tech providers to keep current on new features and releases; convey information to relevant stakeholders Identify opportunities for new or expanded ISG service offerings (including opportunities for M&IW strategic partners) Self-manage through difficult situations and projects pulling in ISG resources as necessary Work with other teams on strategic projects as necessary Technology Implementations Partner with Lead Project Manager on all aspects of the project Provide Cvent configuration and testing support of M&IW’s and clients’ Cvent accounts Consolidate and organize deliverables necessary for implementation Act as liaison between the client stakeholder team and Cvent Create and support user training or be part of ‘train the trainer’ program Support the development & execution of a technology roll-out communication plan System Maintenance and Governance Responsible for overall system "wellness" and maintenance Manage process automation gatekeeping (Ex: Back-end status changes, voiding MRFs, etc.) Sourcing (CSN), Event Management and Survey Module enterprise settings and template (Event, RFP, Survey) management/maintenance Enterprise reporting support: Recommend data accuracy and integrity practices (Ex: Audit and spot check data), assist in creating enterprise-level reports, and clean-up/organization of saved reports (Ex: Establishing report naming conventions, removing unused reports) Maintain any existing company specific platform/Cvent documentation, workflows and SOPs Serve as the primary point of contact with the Cvent account team on enterprise-related system usage and strategic oversight Manage product feedback including submitting or escalating tickets to resolve system bugs and tracking and monitoring progress towards client-specific feature requests/updates Who you will work with: Reporting to the Sr Director – ISG Internal team members from ISG Internal team members from multiple departments External Clients and Key Stakeholders Vendor Partners What you will bring: REQUIRED: 3-5 years of experience using Cvent, with expertise in the SMMP module of Cvent. M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies.