Membership and Events Coordinator.

As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans. We know we’re succeeding when more voices, perspectives, and experiences are part of History Colorado. Responsibilities And Duties Include • Data Entry • Become proficient in Membership/Fundraising database (Raiser’s Edge: NXT) and Point of Sale and help resolve issues between systems • Lead on data entry, quality control checks and reports, and resolution of database issues and errors • Complete 100% of data entry records within one business day with 100% accuracy • Ensure all member records are updated within 1-2 business days • Ensure the accuracy of all records prior to sending materials • Ensure all members are acknowledged with correct materials within 5-7 business days unless otherwise directed • Provide excellent member service • Answer all incoming member service phone calls • Check voicemail throughout the day • Politely, efficiently, and accurately provide members and donors with service by phone and email • Stay current on History Colorado services, programs, departments, policies, pricing, benefits, and other information to effectively be of service • Resolve member request • Know how to sell or renew or upgrade a membership, print membership cards • Support membership acquisition, retention, stewardship, and renewal efforts • Assist with all onsite acquisition efforts at all Point of Sale areas (admissions and membership desks, cafe, gift shop) to include sales strategies, training, promotions and offers, signage, and communications • Assist with all direct mail and promotional campaigns • Assist with all retention and stewardship to include assessment and development of benefits and strategies • Represent the membership department at internal meetings and committees, as well as events and off-site promotions, as needed • Help with thank you calls as time allows • Other duties as assigned • Coordinate and execute aspects of membership events • Follow protocol for securing members-only events on the History Colorado Center calendar (i.e. exhibit previews, exhibit last call events, Mother’s Day Event, History Buff Days, open house events, etc.) Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position.