Membership & Special Events Manager

The Membership and Special Events Manager is responsible for all aspects of the Baton Rouge Zoo annual pass program including maintenance of the large database, supervision of Guest Services Associate sales staff, membership mailings, and processing memberships. • Knowledge of all membership (annual pass) levels • Strong interpersonal & communication skills and ability to communicate both orally & in writing • Good math skills and ability to perform basic accounting/budgeting functions • Skilled in the use of computer & software applications • Ability to develop & maintain effective working relations with departmental staff and to relate well to representatives of public & private interest groups, the news media, the public and officials of other agencies. • Responsible for coordinating and overseeing Zoo events with staff, sponsors and vendors so events run smoothly ensuring maximum guest and sponsor satisfaction • Responsible for effectively planning and leading event meetings with administrative staff • Strategically establish events calendar to maximize exposure and minimize competition with other attractions/venues • Coordinate the production of materials for events including posters, banners, website postings and sponsor signage • Prepare and distribute event information to all Zoo staff including maintenance requests, rental and vendor information/needs • Conduct evaluations during and after events to determine guest satisfaction, fiscal success, and to build and maintain an event history • Conduct research and develop ideas for new membership benefits and events • Oversee the Zoo’s Cameo accounts and coordinate with education staff to ensure all requests are fulfilled • Create and maintain Zoo’s social media presence, including daily maintenance of Facebook, Twitter and Instagram He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor. If you do not complete each section of this application (i.e. work experience, education, or etc.)