On Call Event Services Technician at Omni Barton Creek Resort & Spa

Event Services Technician

ON CALL

Company Overview 

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

 The On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

* Ensure all event sets and strikes are completed according to Company SOPs.
* Greet guests/clients before event and provide clear instructions on how to operate equipment.
* Provide continued communication with the client to ensure the success of all events.
* Follows through on all client requests
* Look for opportunities to enhance client’s event
* Maintain accurate client event information within the Company’s business systems.
* Review daily invoices with the client and obtain client’s signature on invoice(s)
* Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage.
* Ensure all inventory is in good working order and rental condition
* Ensure any lost, stolen, or damaged equipment is immediately reported to management.
* Ensure inventory is secure from theft and/or damage.
* Make sure all Company occupied areas are clean, organized, and up to Company standards.
* Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
* Comply with all Company policies and procedures
* Other duties as assigned.

Education & Experience:

* High School Graduate or equivalent
* Prior exposure to audio-visual and/or hospitality industry
* Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

* Strong technical aptitude
* Good working knowledge of computer hardware and software
* Planning ability; able to plan and prioritize
* Strong interpersonal skills
* Excellent verbal and written communication skills
* Excellent organizational skills and attention to detail
* Strong team player orientation
* Commitment to best-in-class customer service for internal and external stakeholders
* Professional appearance

Pinnacle Live is an Equal Employment Opportunity Employer