On-Site Luxury Events Manager & Catering Liaison

Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Operating in a fast-paced luxury environment, the Events Manager acts as the primary liaison between clients and operational departments, ensuring flawless execution and an exceptional guest experience. Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.Responsible for the collection of attrition charges owed.Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departmentsEnsure Rewarding Events points are posted following conclusion of eventCollaborate with culinary operations to assist in development, design, and implementation of custom menus.Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists. Provide accurate and concise information to all departments.Facilitate EO and group resume meetingsOrganize and conduct site visits, pre-planning visits, pre-con and post-con meetings.Function as the on-site contact to client and address challenges or concerns immediatelyPresence required at the start of all functions and to remain on property until meal service has begunMaximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upsellingAbility to work with vendors to ensure client satisfaction for all groupsGenerate thank you notes and service evaluations for all groups.Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive on day of arrivalCompetently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups fromturnover through execution.Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc. Minimum of 2 years of progressive experience in event management within a hotel setting.Previous experience in a luxury hotel environment preferred.Bachelor's degree in Hotel Management, Event Management, or a related field is a plus.Certified Meeting Professional (CMP) certification is a plus.Strong proficiency in Windows, Microsoft Office Suite, and sales software (Salesforce/Delphi and SocialTables).Knowledge of food and beverage service, health department regulations, and liquor laws.Excellent communication, organizational, and problem-solving skills.Ability to multitask and perform effectively in a fast-paced, high-pressure environment.A proactive and detail-oriented approach to event planning and execution.Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.