A company is looking for an Online Event Support Agent to assist attendees during live online events.Key ResponsibilitiesMonitor customer support using Freshdesk during live online eventsAttend pre-event meetings and coordinate coverage with the Event Agent CoordinatorProvide technical support and escalate complex issues when necessaryRequired Qualifications, Training, and EducationExperience as a customer support agent is preferredFamiliarity with meditation or dharma organizations is a bonusProficiency in English; Chinese language proficiency is highly valuedProficient in using computer software and open to learning new toolsExperience with cloud-based customer support software is a plus
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