PART-TIME EVENT MANAGER

About the position Participates in on-going improvement and planning for Audience Services Department by contributing and participating in bi-annual Audience Services meetings, periodic update meetings, and strategy meetings as necessary with other staff, supervisors and managers. Ensures event is adequately and appropriately staffed, reassigning event responsibilities as necessaryEnsures Event staff is adequately informed of performance conditionsEnsures patrons are courteously and efficiently ticketed, seated and servedEnsures adequate emergency medical treatment is provided as necessaryAssists with overall event security needsReconciles Event sales and inventoryGeneral Supervision of all Audience Services Staff during assigned events/shifts (including Ticket Services, Stage Door and House staff).Assesses and monitors current staff capability and determine further staffing needsIdentifies and delegates department related projects; monitoring for accuracy and tracking progress through completionAddresses staff policy violations and /or conflicts, taking appropriate immediate action and directly reporting incident to appropriate manager/directorEnsures all employee checkouts and banks are complete, accurate and balanced; resolve any discrepanciesProvides other Managers with input for evaluationsUpdates and remind staff of current products and policiesMonitors and maintains a high standard of customer service at all times.Upholds the Audience Services standards of service, advocacy, efficiency and courtesy.Ensures that both internal and external customers feel that they are the primary purpose of the Association’s business and that the Audience Services Department exists to satisfy customers.Recognizes customer complaints, collect sufficient information to determine the problem, take appropriate action and communicate to the Association characteristics that our customers like and dislikeIdentifies recurring problems in meeting general customer expectations, differentiates between problems and symptoms, and suggests solutions to supervisors and managers.Communicates to customers accurately and fairly the rationale of the Association’s policies and procedures.Provides back-up support for Audience Services staff and sets an example by modeling a sense of urgency relative to service levels.Manages the service provided by Audience Services staff, determining when assistance and/or intervention is necessary to ensure exemplary customer service.Monitors all Event Staff for customer service, efficiency, accuracy, etc. High School diploma, GED or equivalentMinimum of 2 years’ experience in a personnel management roleMinimum of 2 years’ experience customer service experience OR event management experienceProficiency in typing and computer software/hardware usageDemonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.Exceptional organizational and time management skills.Adept at managing multiple projects and deadlines with appropriate judgment about priority and timing.Ability to synthesize information quickly, problem-solve and make appropriate decisions.Curious, thoughtful, with a desire to experiment, test and learn, and iterate approaches.Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence.Skilled at building and leading a cross-departmental team of colleagues of various levels of experience in order to collaboratively achieve effective results.Strong written and verbal English communication skills with the ability to provide guidance to and effectively present ideas and deliverables to a wide range of people including from different cultural backgrounds, age ranges, and attitudes and abilities.Commitment to and enthusiasm for Minnesota Orchestra’s mission, values and business goals.Workdays and hours for this position will fluctuate based on the schedule of concerts or events and work deliverables.Schedules will be created in collaboration with the employee approximately 2-4 weeks in advance.Employees must be available for a minimum of 4 shifts per month.Maximum scheduled hours will not exceed 32 hours.Worked hours will not average more than 30 hours per week over a calendar year.Overtime is not allowed unless approved in advance for special circumstances.Required Meeting Attendance – We expect attendance at all scheduled meetings and training sessions, including active participation and following through in utilizing information communicated. Shares responsibility for daily management of the Audience Services Department with other Audience Services Managers.Shares responsibility for monitoring and maintaining high standards of customer service.Participates in on-going improvement and planning for Audience Services Department by contributing and participating in bi-annual Audience Services meetings, periodic update meetings, and strategy meetings as necessary with other staff, supervisors and managers.