Party & Events Coordinator

Job Overview
Party & Events Coordinator
Flip Factory Zone is looking for an energetic, organized, and customer-focused Party & Events Coordinator to join our team. This position is responsible for managing birthday parties, group events, and special events from the initial customer inquiry through the completion of the event.
The ideal candidate enjoys working with children, families, and large groups and is comfortable working in a fast-paced indoor entertainment environment.
Responsibilities
* Respond to party and event inquiries by phone, email, online leads, and in person.
Help customers select the best birthday party or event package for their needs.Explain pricing, packages, attractions, food options, add-ons, and policies.Convert inquiries into confirmed party and event bookings.Promote upgrades, food, arcade credits, merchandise, and other add-ons.Follow up with customers regarding upcoming parties and events.
Event Coordination
* Coordinate birthday parties, school groups, team events, corporate events, church groups, and other private events.
Confirm party details, guest counts, food orders, special requests, payments, and waivers.Prepare party rooms and event areas before guests arrive.Ensure tables, decorations, supplies, food, and party equipment are ready.Manage the party schedule and ensure events stay on time.Coordinate with Party Hosts, Café staff, Front Desk staff, Court Monitors, and management.Check in with the birthday child and parents throughout the event.Resolve customer questions or concerns quickly and professionally.Complete party checkout and ensure all charges and add-ons are accurate.Reset and inspect party rooms after each event.
Party Host Leadership
* Train and coach Party Hosts on customer service and party procedures.
Assign Party Hosts to upcoming events based on business needs.Make sure Party Hosts follow company standards and party timelines.Monitor party execution and provide feedback to team members.Step in and assist with parties when additional support is needed.
Administrative Duties
* Maintain accurate party and event reservations.
Review daily party schedules and reports.Maintain party supplies and notify management when inventory needs to be ordered.Ensure customer information and booking details are accurate.Assist management with special events, promotions, and community events.Follow all company safety, cleanliness, and customer-service standards.
Qualifications
* Previous experience in event planning, hospitality, customer service, sales, recreation, or entertainment is preferred.
Strong communication and interpersonal skills.Excellent organizational and time-management skills.Comfortable working in a busy, family-oriented environment.Ability to multitask and remain calm under pressure.Friendly, energetic, and positive personality.Strong attention to detail.Comfortable communicating with parents, children, and large groups.Basic computer and POS/booking-system skills.Ability to work independently and as part of a team.Previous leadership or supervisory experience is a plus.
Schedule
* Must be available to work weekends, evenings, holidays, and peak party times.
Flexible availability is strongly preferred.Full-time or part-time opportunities may be available.
What We Offer
* Competitive pay based on experience.
Employee discounts.Fun and energetic work environment.Opportunities for advancement.Leadership and event-management experience.Opportunity to work in a growing indoor entertainment business.
Ability to Relocate
Columbia, SC 29206: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Work Location: In person
Pay: $30,000.00 per year
Ideal Candidate
We are looking for someone who is organized, energetic, outgoing, dependable, and sales-oriented. If you enjoy creating memorable experiences for families and have a passion for events and customer service, we would love to meet you!
Pay: $30,000.00 per year
Work Location: In person