Premium Services Event Specialist

Who We Are:

At VENU, we understand that our success is built upon the dedication, expertise, and enthusiasm of our employees. Our commitment to delivering world-class guest experiences and maintaining the highest standards of quality sets us apart in an ever-evolving industry.

VENU is an expanding hospitality and entertainment company based in Colorado Springs, Colorado, with locations in Georgia and expanding into Oklahoma and Texas, boasting a diverse portfolio including Bourbon Brothers Smokehouse and Tavern, The Hall at Bourbon Brothers, Ford Amphitheater, Roth’s Sea & Steak, and the Sunset Hospitality Collection. We seek to gather people in a comfortable setting to enjoy great company around delicious food and iconic music. We are in the process of expanding into multiple markets, including Texas and Oklahoma.

We are currently looking for a Seasonal Premium Services Specialist for the 2026 Event Season. The Premium Services Specialist is responsible for delivering elevated guest experiences for premium ticket holders, VIP clients, and special event attendees. This role supports the planning, coordination, and execution of premium services offerings, including upgrades, hospitality experiences, and high-touch guest interactions. The ideal candidate thrives in a fast-paced event environment, demonstrates exceptional attention to detail, and is passionate about creating memorable experiences.

VENU is unlike any other hospitality or entertainment company in the world. We take our commitment to excellence and delivering the ultimate fan and artist experience very seriously and aim to express that driving purpose in every aspect of the venues and campuses we build across the country.

As one of the most sought-after entertainment companies in the U.S., municipalities and state governments regularly solicit our offerings and support our initiatives. They know that VENU has the skill and capability to deliver world-class experiences with an unmatched level of quality and professionalism.

What You Are Accountable For:

· Serve as the primary point of contact for premium ticket holders, VIP guests, and hospitality clients during events

· Execute premium service offerings including seat upgrades, VIP access, and exclusive experiences

· Coordinate pre-event planning logistics for premium areas (suites, clubs, lounges, and reserved seating)

· Ensure all premium spaces are set up to brand and service standards prior to guest arrival

· Greet and assist VIP guests, ensuring a seamless and personalized experience from arrival through departure

· Manage and resolve guest concerns in real-time with professionalism and discretion

· Collaborate with internal teams (ticketing, operations, food & beverage, security) to ensure smooth event execution

· Monitor inventory and availability of premium upgrades and communicate opportunities to guests when appropriate

· Maintain accurate records of guest interactions, upgrades, and service requests

· Support post-event reporting and feedback collection to continuously improve the premium experience

Who You Are:

· 1–3 years of experience in hospitality, guest services, premium sales, or event operations is preferred

· Strong interpersonal and communication skills with a guest-first mindset

· Ability to multitask and remain composed in high-pressure, fast-paced environments

· Exceptional attention to detail and organizational skills

· Professional demeanor with the ability to interact with high-profile clientele

· Flexible schedule, including nights, weekends, and holidays based on event calendar

· Familiarity with ticketing systems (e.g., AXS, Ticketmaster, or similar platforms) is a plus

· Experience working in live events, sports, entertainment, or fine dining environments

· Knowledge of premium seating products, hospitality packages, and VIP services

· Sales or upselling experience related to upgrades or premium offerings

· Proficiency in Microsoft Excel and the rest of the Microsoft Office Suite.

· Reliable and accountable with a high degree of pride in the work delivered.

· Ability to handle confidential information with discretion and professionalism

Physical Requirements:

· Must be at least 21 years of age.

· Must be able to perform the essential physical functions of the position, with or without reasonable accommodation. (Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position).

· Must be able to perform physical activities such as standing, walking, bending, stooping, kneeling, navigating stairs, reaching with hands and arms, and using fingers and wrists for extended periods (up to 8–10 hours per shift).

· Must be able to communicate effectively, including speaking and hearing.

Venu Holding Corporation, complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, marital status, disability, genetic information, or veterans' status.

Pay: $18.00 - $21.00 per hour

Expected hours: 5.0 – 25.0 per week

Work Location: In person