Private Events Captain

About the position Private Events Captain is responsible for managing and coordinating all aspects of birthday parties at Tulsa Zoo including overseeing staff, guests, and activities ensuring the guests have the best experience possible while delivering the highest level of customer service. This role requires strong leadership, problem-solving, and guest service skills, with a focus on creating a positive atmosphere. Responsibilities Act as initial contact person/salesperson for birthday party inquiries.Respond to inquiries via telephone and email in a timely and accurate manner.Handle all portions of birthday parties, including reservations, contacts, organization of logistics, and communication both internally and with the client.Oversee pre-event setup and post-event breakdown, provide on-site supervision of logistics, manage event timing, and address client and guest needs.Responsible for all areas of birthday party finances including processing payments, coding relevant invoices, and compiling monthly reports for the Director of Private Events and Venues.Effectively communicate and demonstrate interpersonal skills with all levels of employees in a clear and professional manner.Demonstrate and adhere to TZMI’s workplace values.Know and follow zoo policies and procedures, including emergency protocols.Attend and participate in staff meetings and assigned training sessions.Other duties as assigned.Requirements

Create an account to see the full posting, access our search engine, and more.