DescriptionThe Problem, Incident and Event Management Engineer 2 monitors trends in incidents and system issues and helps drive technical support teams to recover services during periods of service disruption or outages to key technology platforms / applications, performs system analysis and translates into system requirements. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.ResponsibilitiesThe Problem, Incident and Event Management Engineer 2 establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
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