Program & Event Coordinator

• Manages the planning, management, and execution of national-level programs, events, and meetings (e.g., builders, dealers, and professional trade organizations) at local EDC • Onsite contact for execution of programs/events at local EDC, hosting and interacting with guests • Collaborates with Mgr, EDC and Admin/Purchasing on selection of program vendors • Builds and maintains relationships with current vendors and researches opportunities based on program needs • Coordinates in-person program/event websites and communications (coordinates for EDCs across time zones) • When applicable for program, includes oversight of • Air travel • Hotel rooming list • Transportation at local EDC • Restaurants/entertainment at local EDC • Event supplies at local EDC • Primary contact for event development, program coordination; develops and sends communications for program/events • May include communications outside of regular business hours (i.e., early morning or late night) • Documents and maintains standard operating practices (SOPs) for program/event management and execution • Updates SOPs, at minimum annually, or as business needs change • Trains staff (employees and temporary staff) on SOPs (may include training for multiple showrooms) • Schedules front of house temporary staff, when needed • Sets and communicates daily priorities to temporary staff at local EDC • Surveys attendees • Develops reports with survey responses, at a minimum monthly, or as requested • Assists the Mgr, EDCs with: • Improve program and guest experience through design, communications, and reporting • Maintaining the calendar of programs/events • Developing/updating program resources (e.g., links, QR codes etc) • Coordination of vendors, contractors; Communicates with Admins quotes • Record-keeping • Budget reporting • Tracking of data and reporting • May be asked to create event websites/invitations for special events outside of EDCs • Responds with flexibility and urgency to shifting priorities • Executes positive guest experiences for all programs • Interfaces with (all levels of management to include) regional managers, directors, VPs and Operating Committee to provide programming and value-added service to support their customers • Supports consumer, designer, builder, appointments, walk-ins, and training guests within the local showroom • Attends training on the latest product offerings by brand based, about once a year • Participates in consumer outreach utilizing CRM software; builds and maintains relationships with dealers • Acts as an initial contact for all showroom visitors • Some travel to programs and events • Daily opening and closing tasks supporting operation of showroom • Other special projects and duties as assigned by manager The pay range posted for this position is based on the location noted in the posting title. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document. • 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. This position is eligible for the Employee Referral Bonus program.