The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. • Provide advice, consultation, and training to clients based on industry best practices • Provide/direct best-in-class technical service based on project timelines • Work with Project team, including Business Analysts, Event Builders, Web Designers, Onsite/Virtual Event Technicians, and more to ensure adherence to timelines and budgets • Work with external clients, sales and internal project teams to identify, assess, and document client requirements • Plan onsite engagements with the assistance of the onsite execution team • Work with third party vendors to quote, order and manage event specific materials • Plan the execution of Virtual and/or Hybrid events through Cvent technology • Coordinate resources across multiple Cvent tools or third party vendors as needed • Manage teams in the US and India to meet client deadlines and goals • Provide exemplary customer service to client stakeholders and project team members • Manage multiple concurrent projects from Handover to Project Review; Advising customers of best practice configuration, design and set up to achieve their business goals • Meet monthly/quarterly performance goals • Constant intellectual stimulation and fast-track advancement opportunity • Unmatched career development through company-sponsored training programs • Exceptional reward programs that recognize employees who demonstrate our core values • Working knowledge of project planning, analysis, design and implementation • Cvent Advanced Certification and Mobile Solutions Certification required • Basic understanding of technology systems and web applications • Ability to work within a team to achieve goals • Highly organized, detail conscious, and able to prioritize multiple tasks • Experience with helpdesk systems, CRM software and project management tools • Excellent communications skills • Able to travel domestically and occasionally internationally • Cvent Certification Preferred • As described above, this role requires you to go onsite to assist Cvent customers with their events. Accordingly, you may need to show proof of vaccination against COVID-19 prior to being sent to any customer event or meeting. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
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