Description:
About the role: This individual will assist in the coordination and operational support of educational programs and tools to support customer-facing Medical Education for Medical device Coronary Therapies customers.
Responsibilities will include:
Coordinates the planning and delivery of Medical Education customer training or research programs, including in-person, virtual, observation, live broadcast,and and local dinner programs. Includes communication with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule). Includes management of all aspects of registration, including invitations, travel, and hotel accommodations,s to ensure that logistics are effectively managed for all participants and faculty.
Complete, track, and archive documentation for compliance (including all contract requests, service requests, event requests, HCP spend reporting), HCP payments, vendor payments, and internal requirements.
Possesses technical aptitude and basic knowledge of Medical device interventional cardiology products and systems.
Acquires, maintains, and transports equipment used for hands-on customer training and education; is present and functional at Med Ed programs as well as national symposia.
Ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
Works closely with the Medical Education Strategist and Medical/Scientific Affairs to develop and execute programs and ensure compliance in all our training processes.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance with all quality requirements.
Required qualifications:
Bachelor's degree required.
4+ years of experience in event management and/or conducting training programs
Strong project management and organization skills, including expense management and reporting
Must be able to work autonomously on multiple projects at one time
Strong communicator and collaborator
Comfortable developing and maintaining relationships with physician customers and field reps
Contribute to the development of new processes and adjust practices as needed to meet business or team needs.
Experience with training in the medical device industry or other highly regulated environments
Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
Preferred qualifications:
Knowledge of MS Office Suite, Salesforce.com, Concur, CVENT, or similar event management software
Knowledge of Interventional Cardiology products
Educational coordination, high initiative, experience ina medical/pharma setting
Skills:
Biotech and Pharmaceutical, Broadcasting, Cardiology, Communication Skills, Customer Relations, Customer Service Tools, Customer Training, Document Archiving, Equipment Maintenance/Repair, Event Management, Expense Management, Expense Reports, Logistics, Maintain Compliance, Maintenance Services, Medical Equipment, Medical Treatment, Medicine, Microsoft Office, Multitasking, Operational Support, Organizational Skills, Project/Program Management, Salesforce.com, Training Program, Training Tools, Training/Teaching
Talent Software Services, Inc.
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