RENAISSANCE BANQUET HOUSEPERSON

**JOB SUMMARY**

The Banquet Houseperson is responsible for the setup, refresh, tear down and maintenance of all meeting space.

**QUALIFICATION STANDARDS**

Education & Experience:

* High school diploma or equivalent and/or experience in a related field preferred.

Physical Requirements:

* Long hours sometimes required.
* Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.

**Mental Requirements:**

* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high-pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work and understand financial information and data, and basic arithmetic functions.

**DUTIES & FUNCTIONS**

Essential:

* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
* Maintain a warm and friendly demeanor at all times.
* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
* Ensure the correct and timely setup of all Banquet Event Order functions.
* Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air-conditioning units, etc.
* Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
* Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
* Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
* Transport and store tables, chairs, and other equipment.
* Refresh meetings rooms as needed.

**Marginal:**

* Notify management of any hazards.
* Handle items for “Lost and Found” according to the standards.
* Attend training as required by management.
* Perform other duties as requested by management.