Sales and Events Coordinator

Responsibilities: • Enthusiastically and proactively assist the Director of Sales & Marketing and Sales & Catering Manager in the sale of the Hotel concept to group, corporate, leisure, and catering prospects in a way that best illustrates the identity of the brand as innovative and new • Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials • Prepare proposals, contracts, sales kits, and assist in site inspection preparation • Act as the “face of the sales department” by answering incoming sales calls, leads, and serving as the “lead catcher” • Qualify incoming leads and distribute to the appropriate manager, based on segmentation • Listens and reads the customer; identifies opportunities to up sell customer through food & beverage offerings, room upgrades, additional meeting space with room rental , AV and lighting upgrades and spa faculties, if applicable • Assist in managing group room reservations, rooming lists (cut-off dales or extension), attrition projections and room block utilization, billing, special requests, amenities, banquet event orders, audio-visual needs, individual reservations with direct billing requirements, etc. • Follows proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management • Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel • Looks for ways to improve processes and enhance sales systems • Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests • Assist in logistical support for small group and catering meetings for key clients • Report generation as needed • Partner with Operations in providing a customer experience that exceeds the customer’s expectations • Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture • Drive product quality and a unique guest experience at every opportunity • Take pride in the overall look and feel of the hotel never walking past something out of place • Maintain a refreshing attitude focused on positive friendly interactions with guests and staff • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: · Must possess basic computational ability. · Must possess basic computer skills.