Sales Assistant- Event Planner

## About Us

Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Assistant to join our team. SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team.

We are a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries and manage a portfolio that includes Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

## What we offer

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace invested in your development. We want you to feel engaged, empowered, and excited to grow with us. SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

- Work Today, Get Paid today, with Daily Pay!

- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

- Multiple Health Insurance and Life Insurance options

- 401k Plan + Company Match

- Paid Parental Leave

- Paid Time Off

- Holiday Pay

- Pet Insurance

- Employee Assistance Program

- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

## The role in everyday terms

As a Sales Assistant you will support the sales team and help ensure groups and events run smoothly. You will assist with identifying and soliciting new accounts and assist with maintaining existing accounts. Helping the team achieve monthly revenue booking goals and completing daily/weekly/monthly reports will be part of your routine. You will receive and respond to requests for information and inquiries, either responding directly to the customer or routing calls to the appropriate team member.

You will compose and distribute routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM. Ensuring all documents are completed accurately and on time, maintaining sales records and the filing system, and creating and maintaining group blocks and catering/banquet events in the property PMS systems are all expected duties.

You will also reserve conference space and book blocks of rooms for guests, assist with set up, maintaining, and clearing of banquet space before and after events, and administer group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, and finalizing items with the group at check in/out. Following up with past clients to ensure guest satisfaction and coordinating with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met are essential parts of the job.

Responding to all guest inquiries and third party meeting leads in a timely fashion, detailing banquet event orders and distributing them to staff, conducting inspections of guest and meeting rooms and banquet facilities to ensure they meet customer expectations, and working closely with the front desk to ensure accuracy of reservations, groups, and events will also be expected. You will work client-related special events and abide by Prime Time Selling hours. Perform various other duties as assigned to meet business objectives.

## Experience, education and skills we require

Minimum of High School education, post-high school education preferred. Minimum of one (1) year in hotel or conference Catering/Sales Assistant role.

You should understand cross team functions and have the ability to manage processes. Strong project management skills and strong problem-solving ability, including metrics-driven and strategic thinking, are important. You must be able to work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills, and have the ability to communicate effectively verbally and in writing.

Familiarity with property PMS systems and the ability to create and maintain group blocks and catering/banquet events in those systems is expected. Experience composing and distributing BEOs, Sales Contracts, PACE Reports, and Statistical Reports is part of the role.

## Hiring process and other notes

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.