Sales & Event Coordinator Front Desk Lead (Milwaukee North)

SUMMARY: The Sales & Event Coordinator \ Front Desk Lead is primarily responsible for managing group and event servicing needs including writing BEOs, Group Resumes, handling pre-arrival and pre-event details. This person will also facilitate group and event bookings under the GM supervision. Sales & Event Coordinator will work Front Desk Schedules and handle front office coverage needs. Must be able to work Weekends and Holidays.

Essential Job Functions:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times and assist with sales team's day to day activities.


Process proposals, contracts, banquet event orders and other paperwork for groups and events.
Serve as sales and service points of contact for group and event clients and communicate needs to the rest of the hotel team.
Provide service to group and meeting contacts, arranging details for groups and meetings, weddings, and social events by communicating information to staff and clients, overseeing functions.
Prepare and distribute all Regret and Thank You letters, Amenity Requests, and Group Resumes and Banquet Event order packets in a timely matter.
Attend weekly in-house meetings to discuss upcoming groups and their requirements.
Confirm all details and or/changes of the sales contract.
Make arrangements for sales’ VIP clients.
Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.


Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
Assist with pre-opening and long-range sales and marketing strategies to optimize revenue and profitability.
Develop, achieve and track personal sales goals.
Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Assist in developing and implementing sales plans.
Establish and follow Sales Office Standards.
Respond to corporate client requests in a timely manner.

Promote teamwork and quality service through daily communication and coordination with other departments.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

Perform any projects assigned by GM or Senior team.

Associate is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

High school diploma or equivalent
Previous hospitality sales or service experience
Basic knowledge of Microsoft Office and Excel
Basic math skills
Ability to work well independently and collaboratively
Willingness and ability to promote a positive team member culture and core values
Must speak fluent English

Job Requirements:

Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Must have exceptional communication skills
Must be able to accurately follow instructions, both verbally and written
Must have basic computer skills including Microsoft Office
Must be detailed orientated and work well under pressure
Must be able to work in a fast paced environment
Organizational skills including time management, prioritizing, detail oriented
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner