Sales & Events Coordinator

This involves assisting with the coordination and execution of sales activities, such as responding to inquiries, preparing proposals, facilitating bookings for meetings, events, and serving as a point of contact for all client services and accommodations. Maintain complete knowledge of hotel operations, scheduled daily activities, and comply with all departmental policies/service procedures/standards.Assist in preparing sales proposals and contracts tailored to client needs, outlining pricing, services, and terms to secure bookings.Support Sales, Marketing and Front Office teams administratively including correspondence, reporting, reservations, and on-property activations.Coordinate and service group and event bookings from turnover through execution; act as the primary client contact and liaison throughout planning and on-site execution.Conduct pre-convention and planning meetings to review event details, timelines, and operational requirements.Prepare, review, and distribute BEOs, resumes, and related event documentation; track completion status for accuracy and reporting.Collaborate with Banquets, Culinary, and other departments to execute events seamlessly; manage changes and communicate updates to all stakeholders.Monitor event execution to ensure alignment with client expectations, hotel standards, and contractual agreements.Block group and meeting space, manage rooming lists, and ensure accurate data entry across reservations, billing, and Delphi systems.Maintain client profiles and records, ensuring accuracy within Opera Cloud and supporting Marketing and PR reporting.Provide telephone and message support, responding to inquiries in a timely, clear, and professional manner.Review group billing, concessions, and post-event reconciliation for accuracy.Conduct post-event follow-up to gather feedback and identify future business opportunities.Collaborate with other hotel departments to maximize revenue opportunities and overall sales efforts.Able to multitask in a fast-paced environment while staying organized and meeting deadlines.Complete additional projects as assigned.Required Qualifications: Is self-directed, motivated and demonstrates intuitive customer service and interpersonal skills.Effectively communicates with internal and external customers, with a high level of patience, tact, and diplomacy.Communicates clearly, concisely, and openly in all interactions.Have exceptional attention to detail, organizational, analytical and time management skills.Multi-tasks and prioritizes in a fast-paced work environment.Exercises sound judgment evaluates situations and utilizes appropriate and creative resources to solve problems.Technologically savvy, with a working knowledge of Microsoft Office, Delphi, and Opera Cloud preferred.Background Requirements: Bachelor’s degree or certification in sales, business administration, or related field.2-4 years’ administrative support experience in hospitality, entertainment and/or public relations is preferred.Outstanding customer service skillsAble to work independently and as part of a team.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.