Sales & Events Manager| Crown Complex

As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Overview: Under the supervision of the Assistant General Manager, the successful candidate will provide support for conference sales and serve as the Event Manager for rental events such as conferences, social events, and banquets. About the Venue: Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space and a 2,440-seat theatre. Plan, service and supervise rental events Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives Communicate clearly and concisely in the English language, both orally and in writing Establish and maintain effective working relationships with clients, staff, contractors and patrons Assist in the advancement of events/shows Assist in the preparation of building to meet the requirements of upcoming events/shows Assist with the completion of pre-show event financial estimates Assist with the completion of post-show event settlements Advise lessees on services available from independent contractors for events Function as a liaison between the client (Lessee) of the facility and the facility staff Recommend and evaluate required event staffing levels Coordinate communication between building staff and show staff during load in and load out Make hospitality arrangements as needed Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly Review emergency planning procedures with all events staff for each event Create and distribute detailed data sheets prior to every event Coordinate service needs with Food and Beverage provider as needed Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed Perform all other duties and responsibilities as assigned Qualifications: 3-5 years experance Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field Strong oral and written communication skills Proficient in use of Microsoft Office and Auto CAD preferred Possession of, or ability to obtain, a valid drivers’ license Knowledge of operational characteristics of events Ability to identify the needs of users of the facility Knowledge of crowd management and control techniques Knowledge of customer service practices Knowledge of principles of supervision and training Demonstrated familiarity with facility use contracts Knowledge of fire and public safety regulations Knowledge of A/V equipment and electronic systems in public assembly facilities Experience with budget preparation and control Familiarity with terminology used in entertainment/convention/public assembly settings Excellent organizational skills including the ability to manage conflicting timelines Excellent interpersonal & communication skills Ability to function in a fast-paced, constantly changing, high-pressure environment Strengthened by our Differences.