• Under the direction of Area Manager / Regional Director, responsible for creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections • Suggest operation strategies to Area Manager / Regional Director that improve execution and provide additional value in a cost-effective manner; seeks to continuously improve the state of account(s) while safeguarding the company • Effectively communicate goals to the event-day operations team and communicate with the wider organization, where applicable, and maintains accurate and up to date records necessary for processing of internal and external reports • Proactively communicate with and seek feedback from all customers. Managerial responsibilities include but are not limited to mentoring, coaching and developing subordinates; planning, assigning and directing work. Recruit and train team members as required by business needs • Responsible for the accurate (within 98%) and timely completion of all payroll records at designated account(s) • Responsible for accurate and timely scheduling of staff, ensure all open position(s) are filled within 96 hours of shift start time at designated account(s) • Adhere to budget(s) set forth including, but not limited to; overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s) • On-call weekends/evenings, outside of core business hours as needed • Up to 25% travel may be required • Perform other duties and responsibilities as requested or required Minimum Qualifications: • Valid Driver’s License and reliable transportation • Excellent management skills • Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers • Excellent communication skills both oral and written • Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills • Screening experience • Venue or Entertainment experience • Initiative – Engages in proactive behavior and looks for new project opportunities • Adaptability – Responds effectively to changes in situation or information • Bachelor’s degree in related field or equivalent experience • Minimum of three years of previous operations, service or field or project management experience • Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics • Ability to pass a background check Physical and Mental Demands: While performing the duties of this job, it is required to sit, stand, walk, talk or hear. On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders. Working Environment: The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.
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