Senior Director of Event and Guest Services

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Senior Director of Event and Guest Experience at Reliant Park in Houston, Texas. • Conduct post-event evaluations and lead continuous improvement initiatives based on performance metrics and guest feedback.• Collaborate with internal departments and external partners to deliver integrated, high-quality event outcomes.• Serve as a senior leader in shaping the long-term vision, standards, and goals for event operations and guest experience.• Use data, performance metrics, and guest insights to inform strategic decisions and operational improvements.• Partner with executive leadership to drive innovation, service excellence, and operational efficiency across the organization.• Establish and monitor Key Performance Indicators (KPIs) related to service quality, operational effectiveness, and team performance.• Ensures successful event coordination and guest services activities through leadership and development of Management teams.• Research, review and recommend equipment, materials and supplies required in providing event services and planning.• Coordinate outside service needs with food and beverage contractors, decorators, electricians, telecommunications and other vendors using a structured project-planning approach to ensure service delivery, cost control, and quality standards are met.• Coordinates with marketing department on all media entry into the building before, during or immediately following events.• Develop strategic partnerships across the organization to support revenue generation, enhance attendee experiences, and ensure responsible fiscal management.• Prepares Event Services department budget and estimated expenses and monitors financial performance to ensure alignment with strategic objectives and approved project scopes.• Reviews and approves schedules and assigned events for Event Management Team and Manager on Duty (MOD).• Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.• Serves as liaison for facility clients and internal service partners to ensure consistent, high-quality customer service.• Direct, supervise and schedule event management services, event staffing, security, crowd and risk management, police, fire and safety personnel and ADA compliance.• Represent the facility at tradeshows, community events and industry meetings.• Prepare reports on monthly events for submission to the General Manager and Board of Directors.• Develop policies and procedures for Event Services Department and monitor their compliance.• Develop operating procedures that conform to corporate standards, customize them to the specific needs of the facility and consistent with the goals and objectives of the client, facility and organization.• Establish customer service standards and ensures department training and compliance.• Negotiate contracts and agreements with suppliers for necessary activities and services at the facility. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.• Excellent communication and interpersonal skills and organizational ability.• Minimum three (3) years of progressive management experience, including direct supervision of Director-level staff, required.• Ability to anticipate problems and implement immediate corrective action.• Considerable knowledge of event solicitation and presentation, and event planning.• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.• Ability to manage a facility of same size and type.• Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.• Follow oral and written instructions and communicate effectively with others in both oral and written form.• Organize and prioritize work to meet deadlines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.