Senior Event Manager | BOK Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Senior Event Manager – BOK Center will manage every aspect of events at the facility from the advance planning stages through the end of the event. Event Handbook, Promoter Guide, Tech Packet, Booking Policies, Fire Code Rules & Regulations, etc…) • Participate and lead various interdepartmental project groups, special projects, and task forces • Establish and maintain effective working relationships with staff, facility stakeholders and facility users • Plan, direct, and evaluate the work of subordinates • Provide leadership for event personnel • Communicate clearly and concisely in the English language, both orally and in writing • Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed • Complete all duties with a customer service focus through teamwork and dedication • Advance of events/shows • Assist in the preparation of building to meet the requirements of upcoming events/shows • Assist with the completion of pre-show event financial estimates • Assist with the completion of post-show event settlements • Advise lessees on services available from independent contractors for events • In conjunction with Director of Events recruit, train, schedule, and handle timesheets for payroll of event staff • Recommend and evaluate required event staffing levels • Coordinate communication between building staff and show staff during load in and load out • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc… • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction • Inform/train all staff on customer service program, ensuring proper and constant execution • Make hospitality arrangements as needed • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly • Review emergency planning procedures with all events staff for each event • Create and distribute detailed data sheets prior to every assigned event • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid properly • Coordinate service needs with Food and Beverage department as needed • Routinely serve as Manager on Duty for events at BOK Center and Cox Business Convention Center • Perform all other duties and responsibilities as assigned Qualifications • Minimum Five plus (5+) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting that includes concerts, family shows and other touring events • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing, or related field • Additional years of experience may be substituted for formal education, licenses, or certificate • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, AUTOCAD/Vector Works, or similar and internet software • Possession of, or ability to obtain, a current CPR certificate • Possession of, or ability to obtain, a valid drivers’ license • Knowledge of Public Assembly facility management • Knowledge of Operational characteristics of events • Ability to identify and predict the needs of users of the facility • Knowledge of crowd management and control techniques • Knowledge of customer service practices • Knowledge of principles of supervision and training • Demonstrated familiarity with facility use contracts • Knowledge of fire and public safety regulations • Knowledge of A/V equipment and electronic systems in public assembly facilities • Experience with budget preparation and control • Familiarity with terminology used in entertainment/convention/public assembly settings • Knowledge of relevant federal, state, and local regulations Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.