Senior Event Manager - Full-time

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.
Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary The Senior Event Manager (SEM) is a consummate team player who will manage every aspect of touring events at the facility from the advanced planning stages through the end of the event.
The SEM will also book or arrange for other revenue producing events at the facility.
The SEM will be the lead for the Event Department, overseeing the Event Manager and occasionally hires, trains, schedules and supervises all event staff in conjunction with the Event Manager.
The SEM will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations.

This role will pay an annual salary of $50,000-$60,000.

Benefits for full-time roles:
Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2025.

About the Venue Santander Arena , located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers.
The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.

Responsibilities Oversight and ownership of all front of house, back of house and security matters for events
Create event layouts using AutoCAD or similar program
Address and recommend actions on relevant personnel matters
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Develop and implements programs, policies, and procedures for the facility
Develop or directs the development and preparation of comprehensive management reports and manuals (i.
e.
Event Handbook, Promoter Guide, Tech Packet, Booking Policies, Fire Code Rules & Regulations, etc)
Participate and lead various interdepartmental project groups, special projects, and task forces
Represent the AGM and/or VP/GM as needed at various meetings
Establish and maintain effective working relationships with staff, facility stakeholders and facility users
Plan, direct and evaluate the work of subordinates
Provide leadership for event personnel
Communicate clearly and concisely in the English language, both orally and in writing
Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
Complete all duties with a customer service focus through teamwork and dedication
Advance of events/shows
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
In conjunction with leadership, recruit, train, schedule and handle timesheets for payroll of event staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Inform/train all staff on customer service program, ensuring proper and constant execution
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all events staff for each event
Create and distribute detailed data sheets prior to every assigned event
Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid properly
Coordinate service needs with Food and Beverage department as needed
Routinely serve as Manager on Duty
Perform all other duties and responsibilities as assigned
Qualifications Minimum five (5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting that includes concerts, family shows and other touring events
Bachelors degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
Additional years of experience may be substituted for formal education, licenses or certificate
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, AUTOCAD/Vector Works or similar and internet software
Possession of, or ability to obtain, a current CPR certificate
Possession of, or ability to obtain, a valid drivers license
Knowledge of public assembly facility management
Knowledge of operational characteristics of events
Ability to identify and predict the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision and training
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with termi.