Senior Event Manager| Rupp Arena

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The heart of any thriving community is its downtown—and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. Rupp Arena in Lexington, Kentucky, is fast becoming THE must-play venue. We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events. Responsibilities • Serves as a resource for the FT Event Manager staff and be the subject matter expert for all event execution, training, and help as needed • Supervises staff and oversees all aspects of event operational support related to large scale convention center events • Serve as department lead for select meetings and trainings • Assist the DOE and ADOE in the development, and implementation of goals, objectives, policies, and priorities of event related programs • Advance, plan, service, and supervise all assigned events • Provide leadership and guidance for event personnel • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives • Communicate clearly and concisely in the English language, both orally and in writing • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed • Function as a liaison between users of the facility and the facility staff • Recommend and evaluate required event staffing levels for assigned events • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly • Review emergency planning procedures with all event staff for each event • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed • Serve as Manager on Duty as scheduled • Other duties and responsibilities as assigned