Senior Event Planner

AllSTEM Connections is looking for a talented Senior Event Planner/Meeting Planner with one of our leading client in Banking & Financial Services. • Location - Chicago, IL (Downtown area, 60603) • Schedule - 5 Days in Office • Pay Rate - $33/hr - $35/hr Meet and greet each client daily, provide personalized high touch customer service • Manage reception desk essential functions; answering telephone calls, managing emails in personal inbox/shared inbox, greeting and escorting clients to room • Supporting C-suite executive meetings with the highest level of conduct involving a combination of professionalism, organization, and effective communication • Handle day to day challenges clients present while driving towards a solution • Maintain a professional, flexible, “can-do” level of service • Join planner on pre and post con calls, aiding data entry • Check rooms making sure catering, audio visual and room sets match BEO • Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports • Manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience • Firm understanding of the business guidelines for allocating space. • Manage space issues, escalate unresolved issues to lead planner or manager • Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options • Effectively manage guest experience and expectations through a high level of tact and diplomacy • Highly organized with the ability to multi-task and apply judgment to priority • Flexibility to deal with a fast-paced, diverse environment • MS Office skills, knowledge of EMS booking system (a plus) • Must be willing to work flexible shifts covering conference center hours and locations.