Senior Events Manager

The Senior Events Manager is responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure a consistent, high level of service throughout the pre-event, event, and post-event phases of property events. In the absence of the Director of Event Management or Director of Event Planning and Operations, this role supports and acts on their behalf. The Senior Events Manager leads pre-event and post-event meetings for assigned groups, identifies operational challenges, and works with property staff and customers to develop solutions. They manage profitability by forecasting group sleeping rooms and event revenue, reviewing billing and payments with clients, and ensuring exceptional customer service by interacting with guests to obtain feedback, handling complaints, and following up post-event. , • Handle guest problems and complaints.