Senior Events Manager

OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESExecuting Event Operations• Solve problems and/or suggest alternatives to previous arrangements if necessary.• Leads pre-event and post-event meetings for assigned groups.• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.• Manages customer budgets to maximize revenue and meet customer needs.• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.• Manages group room blocks and meeting space for assigned groups.• Adheres to all standards, policies, and procedures.• Celebrates successes and publicly recognizes the contributions of team members.Executing the Sales and Marketing Strategy• Up-sells products and services throughout the event process.• Participates in customer site inspections and assists with the sales process when necessary.• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).Managing Profitability• Manages revenue and profitability associated with events.• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.• Reviews billing and payments with clients.Providing Exceptional Customer Service• Interacts with guests to obtain feedback on product quality and service levels.• Handles guest problems and complaints.• Makes presence known to customer at all times during entire event process.• Follows up with customer post-event.• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.• Strives to improve service performance.• Sets a positive example for guest relations.• Reviews comment cards and guest satisfaction results with associates.• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.The salary range for this position is $71,000 to $87,000 annually. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. In joining JW Marriott, you join a portfolio of brands with Marriott International.