Senior Meeting and Special Event Manager

The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.OR Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.Sets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Empowers employees to provide excellent customer service.Ensures employees understand expectations and parameters.Strives to improve service performance.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Observes service behaviors of employees and provides feedback to individuals.Monitors progress and leads discussion with staff each period.Participates in the development and implementation of corrective action plans.Attends and participates in all pertinent meetings.Reviews staffing levels to ensure that guest service and operational needs are met.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. undefined: Marriott International Inc