If this resonates with you, we look forward to receiving your application. If you are an internal applicant, please log into Workday and apply for your application to be considered. • Provide clients with the resources needed to effectively plan meetings and events while encouraging increased food and beverage and misc. spend beyond contracted revenues • Keep up with current event trends to provide creative setups, menus, and programming to clients • Track room block performance, routing instructions and guestroom-related concessions to ensure accurate onsite reporting and post-event billing • Detail and distribute accurate group information to operating departments via Banquet Event Orders and Group Resumes in a timely manner • Participate in regularly-scheduled operations meetings to ensure pertinent information, changes and pop-up details are communicated as needed • Foster strong relationships and effectively communicate with all hotel departments so that they are set up for success at all times • Liaise onsite between clients and operating departments to ensure smooth program execution and overall success for planners, clients and attendees • Adapt well to unexpected challenges onsite and offer creative problem-solving solutions to turn around the group or guest experience • Offer post-event meetings to discuss feedback, review billing and facilitate potential rebooking • Act as a mentor to fellow Meetings & Events team members • Participate in weekly pace and monthly 30/60/90 forecast reporting with a goal of 90% accuracy • Additional reporting duties as assigned by Director of Meetings & Events Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
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