Become a part of our caring community and help us put health first The Senior Problem, Incident and Event Management Engineer drives technical support teams to Root Cause Analysis post - recovery services during periods of service disruption or outages to key technology platforms/applications. The Senior Problem, Incident and Event Management Engineer establishes policies, processes and systems for the implementation of a quality Problem Management process. - Experience in problem analysis and process documentation. - Previous experience in the health care industry - ITIL4 Certified - Experience with the Consumer domain. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
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