Service concierge

The Event Service Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick off, during and at wrap up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues. • Greet clients before the event begins and ensure client satisfaction with all Pinnacle Live equipment and all networking needs • Maintain accurate client event information within the Company's business systems • Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented • Review daily invoices with the client and obtain client's signature on invoice(s) • Provide continued communication with clients throughout the duration of their event • Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary • Maintain regular communication with technical staff regarding client needs • When time permits and as necessary, assist technical staff in the set and striking of AV equipment • Ensure any lost, stolen, or damaged equipment is immediately reported to management. Required Skills & Knowledge : We strive to create an environment where we actively embrace all forms of diversity.